Terms of service
Welcome to Dink’s Popcorn. If you're here reading this, it means that you're clearly a thoughtful, clever, dashingly good looking, charming sort of human (or are are used to being in trouble and/or are looking for a loophole). So basically, wonderful, trouble or both. Regardless, we'll take it. Let's get into it, shall we?
By using this website or ordering our popcorn, you’re agreeing to the terms below. If you don’t like them, that’s okay - just don’t use the site or buy our stuff. We don't judge (we do. we really really do)...
1. WHO WE ARE
We’re Dink’s Popcorn, a company registered in England, with company number 16304638. We make indulgent, gorgeous, gourmet popcorn in London. We sell it through this Shopify-powered store. Everything you see here - the words, the images, the flavours, the genius - belongs to us unless we say otherwise. Please don’t nick it. We will hunt you down (legally).
2. AGE MATTERS
You must be legally old enough to shop where you live. If you’re not, get an adult (preferably an indulgent, wealthy one with a credit card and low levels of impulse control). If you are old enough, let’s go.
3. THE PRODUCTS
We’ve made every effort to show our products as they are. But let’s bear in mind that popcorn is art, not science (okay...little bit of science). Humidity, cooking time, ambient attitude in the kitchen can all impact colour and finish. We use the same recipe each time, but sometimes the shade of pink is slightly pinker, paler, purpler, or pasty. That’s not a fault - that’s just part of the world of popcorn.
If it looks a bit different to the photo, you can blame us, the popcorn gods, aliens, Mercury in retrograde, or your screen settings. Just don’t take it personally.
4. PLACING ORDERS
When you place an order, that’s you saying, “Yes, please, I’d like some of that insane magic.” We’ll usually say yes back once your payment clears. But we reserve the right to decline or cancel an order for any reason. Including but not limited to:
- suspected bad faith or reselling
- vibe mismatch
- if you’ve insulted our waistlines, hair colour, packaging, tone, or face
- if we just don’t like the cut of your jib
We don’t owe you an explanation. It’s not you. It’s… well, sometimes it is you.
If you want to cancel an order, email us quickly. If it’s already popped and packed, it’s too late. Eat it or gift it.
5. PRICING & PAYMENT
Prices can change. Promotions might vanish without warning. What you see at checkout is what you pay (plus shipping and taxes if they apply).
You agree to provide proper, accurate payment details and to only use cards that belong to you or that you’ve got permission to use. You also promise not to try and trick us. Like pinky promise. We’re small but scrappy.
6. SHIPPING & DELIVERY
We do our best to get your order out fast. But once it leaves our hands, it’s in the grip of postal fate. Delays happen. Parcels go walkabout. Customs get curious. Weather weathers. Please be patient.
Title and risk pass to you once the popcorn is handed off to the carrier. (Translation: if your dog eats it off your doorstep, that’s between you and your dog.)
7. RETURNS
We don’t accept returns. It’s food. You wouldn’t want someone else’s returned popcorn and neither would we.
That said - we completely stand by our product and the quality of it. If something arrives stale, melted, mislabelled or weird, email dink@dinkspopcorn.com within 7 days of receiving it. Include a photo and your order number. If we messed up, we’ll make it right.
If you just don't love it...well...let's talk about it but that's not a valid reasons to return it. Your mum kept your siblings anyway, didn't she?
8. THIRD PARTY STUFF
We might link to other websites or tools. If you end up somewhere weird or buy something questionable, we’re not responsible. Proceed with caution and maybe don’t buy do-it-yourself dental kits from pop-up ads (really, learn from us on this point please).
9. SHOPIFY THINGS
Yes, this site is powered by Shopify. No, Shopify has nothing to do with your popcorn. They don’t make it, pack it, ship it, or take the blame for it. We do all that.
If you have an issue, tell us. Shopify can't help, and they're not to blame.
10. FEEDBACK
We love hearing from you. If you write to us or engage with any of our plugin apps (like Judgeme, etc), you’re giving us permission to share your words. That might mean quoting you on our website or just laughing about it with our friends.
Please don’t send anything gross, mean, illegal, or cursed. We’re cheeky, not criminal (generally speaking).
11. ERRORS AND INACCURACIES
Sometimes we get it wrong (we know, we're surprised about this too...) a typo here, a pricing hiccup there, inventory snafu, or a rogue flavour that made it online before it made it into production. We reserve the right to fix, update or cancel anything at any time. If it's an inventory hiccup, we'll reach out to let you know (and usually throw in a bonus in with your order).
We’re human. With very full inboxes. And ADHD. Plus, the everything (*gestures vaguely about*).
12. DON’T BE A MENACE
You may not use our site to hack, spam, pretend to be us, or generally behave like a troll. If you do:
We will block you.
We may report you.
We might share screenshots with your mum, your employer, and their friends (where legal to do so).
And then, and only then, we’ll go on with our day.
13. ENDING THINGS
If we shut the shop, close the site, or just need a little "me time" and a break from the internet, we can end access to the Services at any time. Relevant parts of these terms still apply.
14. DISCLAIMERS
We try to keep things running smoothly. But no website is perfect. Sometimes there are outages, issues, or your screen refreshes mid-order. We’re not responsible for tech gremlins.
If the site goes down, breathe deeply. Make a cup of tea (champagne also works wonderfully in these situations, we've found). We’ll be back.
15. LIABILITY (AND ALLERGEN WARNING)
We’re not liable for injuries, damage, breakups, addiction, or existential crises caused by our popcorn. We list all the allergens on each of the product pages - if you have any questions, contact us!
BUT ALSO:
We make everything in one kitchen. That means there’s a real risk of allergen crossover. Even if a product doesn’t contain nuts, soy, dairy, gluten, etc. – it might have brushed elbows with something that does.
We can’t guarantee that anything is free of whatever might make your airways constrict or your skin break out.
Also: un-popped kernels (the sneaky little ninjas of the popcorn world) might be hiding in your bag. We sift like champions, but they sometimes escape. Please chew with care. We warned you.
16. INDEMNITY
If you misuse the site, cause legal trouble for us, or try anything dodgy, you’ll cover the cost of fixing the mess. That includes lawyer bills (and, friends, we know lawyers ain't cheap). So don’t. Please.
17. CHANGES TO THESE TERMS
We can change these terms whenever we want. If we do, we’ll update them here. Check back if you care. If you keep using the site after changes, that means you accept them.
18. GOVERNING LAW & JURISDICTION
These terms (and any popcorn-related disputes, complaints, or dramatic accusations) are governed by English law. If there’s ever a legal kerfuffle, it’ll be handled exclusively in the courts of England and Wales. We’ll bring the snacks. You bring the evidence. Also, if there's anything in here that isn't enforceable under applicable law, that bit is excluded but the rest still stands.
19. CONTACT US
Want to compliment the popcorn? Complain about the tone? Pitch a nefarious popcorn scheme? Ask if we do wedding favours? Send an anonymous care package to your too fit friend? Reach out - we're here for you (usually).
Dink’s Popcorn
📧 dink@dinkspopcorn.com
📍 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📞 (+44) 0787 688 9590
📇 Company Number: 16304638